Broadband and mobile

Struggling to get a digital connection?

Our campaign Broadband Rural Britain started in 2002 and has been instrumental in placing rural broadband firmly on the political agenda of successive governments.

In November 2015, the Government made two important announcements that vindicated the campaign: firstly, the implementation of a Universal Service Obligation (USO) of 10Mbps by 2020; and secondly, the introduction of a rural broadband satellite voucher scheme in order to meet the objective of the Universal Service Commitment of at least 2Mbps at the beginning of 2016.

The planned introduction of a USO will seek to ensure that all rural areas in the UK will have access to a broadband connection with a speed of at least 10Mbps (download). There will be legal guarantees to ensure that where this speed is not met, compensation will be made available. 

We endeavour to keep this page as up to date as possible, but if we do miss any broken links, please let us know by contacting midlands@cla.org.uk

 

 

PRACTICAL ADVICE

WHAT IS MY CURRENT SPEED?

Check your current broadband speed at one or more of the links below. Trying a selection of speed test sites, at different times of day, should increase the accuracy of your results.

Some of these are flash-based and may not work on some tablets or mobiles. 


 WHAT SPEED SHOULD I BE ABLE TO RECEIVE ON A LANDLINE?

Try the BT ADSL Checker Here 

See if you can order superfast firbre broadband by entering your phone number here

This should give you a good idea of what speeds you can expect, and when improvements might be made. 


 ARE THERE PLANS FOR SUPERFAST IN MY AREA?

Check to see if you’re in a BDUK/BT/Local authority superfast initiative area, and find out when your exchange might be upgraded. If you cannot receive at least 2Mbps download, then you may be eligible for a grant of £350 towards the installation of a satellite or other system.

The links below are for the local authority broadband websites, and the relevant basic broadband voucher scheme. 


 CAN I GET BROADBAND THROUGH A MOBILE DEVICE?

CAN I GET A MOBILE SIGNAL?

If you can get a good 4G signal, you might consider using a dongle or wireless 4G router, which you can buy from a high street or online service provider such as EEO2BT or Three , or outlets such as CurrysPC World.

You can check your coverage for mobile, 3G and 4G for the major networks on Ofcom's coverage checker here


SATELLITE BROADBAND

Satellite is a potential solution where fixed line broadband is not available or where other connections do not work. However, satellite can be more expensive that fixed line broadband and there may be a signal delay (latency), simply due to the distance the signal has to travel. Nevertheless, satellite does offer broadband where fixed line systems are not in place and where wifi cannot operate.

If you cannot receive at least 2Mbps download, then you may be eligible for a grant of £350 towards the installation of a satellite system. (See above) 


BT COMMUNITY FIBRE PARTNERSHIP SCHEME

BT works with local communities to agree a suitable and affordable option to bring fibre to an area in the so-called “final five per cent” of the country not covered by any private or publicly funded fibre broadband rollout plans – whether business or residential.

Community Fibre Partnerships work whereby the community and Openreach shared the costs of installing new fibre infrastructure in the so called ‘final 5%’.  Openreach make a significant contribution to each project, with local residents raising the funds required to make up the shortfall in the commercial case for bringing fibre to these hard-to-reach communities. 

Using the Government’s ‘Better Broadband Subsidy Scheme’ to pay for your fibre

The scheme’s been set up to help people that don’t have access to broadband speeds of at least 2Mbps, and who won’t benefit from the national superfast broadband roll out.  Each premise that falls into this category can claim £350 toward implementing a new fibre infrastructure for their community.  For example, if 20 properties in a community have broadband speeds of <2Mbps by putting their vouchers together they’d have £7000 in vouchers to offset against their cost of a gap-funded Community Fibre Partnership solution.  In many cases, this would cover the whole costs for a community.

The vouchers are eligible until the end of 2017, but at that time of redeeming them against applications, the community has to be able to connect to fibre.   It’s best to plan for up to 12 months for Openreach to install a new fibre cabinet (given all the complicated elements that are involved) so communities need to get their applications in quickly.        

Check your broadband speed, and find out more at www.communityfibre.bt.com/#linecheck


MY CONNECTION SEEMS SLOWER THAN IT SHOULD BE

Check your computer: A slow computer with outdated software will slow down your broadband connection, as will the condition of your wiring and siting of your wifi router. 

BT has a useful checklist here

If the problem persists, and the online speedcheckers suggest you should be receiving a better service than you are getting, contact your Internet Service Provider (ISP). 

 

 

SHOULD I REALLY CARE ABOUT CYBERSECURITY? WHAT IS THE RISK?

In view of  the high profile of threats to computer security and increasingly sophisticated methods used by criminals,  we asked CLA member and cyber crime expert Keith Franklin for some basic tips on keeping your data safe. You can see his advice here.

 

 

CLA ADVICE

If you would like further advice on any aspect of broadband or mobile connectivity, please contact the regional office on 01785 337010 or email midlands@cla.org.uk 


CLA MEMBERS OFFERING ALTERNATIVE BROADBAND AND SUPPORT SERVICES

CLA members based in the Midlands region who are  involved in supplying broadband and mobile equipment and connectivity include those listed below.

A national listing can be found in the CLA Business Directory here

If you would like to be included on the list, please email midlands@cla.org.uk with your membership number, contact details and no more than 50 words about your product or service. 

Rock Satellite Services
Specialises in providing satellite broadband for your business, home, site or event, keeping you connected, anywhere, anytime, for however long you need
The Hop Kiln,Rock Farm, Sollers Hope, Hereford, HR1 4RN
T: 07484 177211 E: info@rocksatelliteservices.co.uk W: www.rocksatelliteservices.co.uk

 

Rural Tech, Shropshire & East Sussex
Aims to provide a corporate level of IT support for your farm or estate office, farm shop, business, and holiday cottage to resolve your day to day computer problems.  This allows you to look after your rural business and for us to focus on the IT.  At all times we provide a cost effective, practical and efficient solution.

Keith Franklin, RuralTech, Shrewsbury Shropshire SY3 9AN
T: 07775897423 E: keith.franklin@ruraltech.co.uk W: www.ruraltech.co.uk

 

Spa Telecoms
We provide a Full Range of Broadband  and Wi-fi services, from low-end home user to high demand user ;

  • Business Broadband- ADSL2+, FTTC, Bonded DSL, Leased Lines, Ethernet First Mile (EFM)
  • Wide range of Point to Point radio/ Wi-fi services for whole farm coverage and showgrounds etc
  • Business Line Rental - Analogue Lines (PSTN), Digital Lines.
  • Hosted Telephone System - VoIP, SIP trunks etc.
  • SMS Messenger - Send and receive business text messages.     

Mr John Shuker,  The innovation Centre, Walwyn Road, Colwall, Nr. Malvern, Worcestershire 
T: 01684 580570  E: sales@spatelecoms.co.uk   web. www.spatelecoms.co.uk

 

Super-fast Rural Broadband

Internet Services. Bringing reliable, super-fast broadband to your home or business, wherever you live or work.

Mr Henry James, Orchard Cottage, Woodseaves, Eardisley, Herefordshire HR3 6LY
T: 01544 327001 E: enquiries@superfastruralbroadband.co.uk W: www.superfastruralbroadband.co.uk

 

W3Z Broadband
W3Z has been delivering a quality wireless broadband service since 2003. Our prime hilltop radio sites throughout the East Midlands allow our service to be transmitted around the region without the expense of using outside organisations masts and assets.
Ms Ruth Nixon, Nottingham Road, Ripley, Derbyshire DE5 3AS
T: 01773 570123 F: 01773 570155 E: rn@zycomm.co.uk W: www.zycomm.co.uk